A clear first enquiry makes everything that follows easier. The more we know about the property and the mould, the better we can judge whether the job can be priced from your details or needs an inspection first. This page explains how to get in touch, what to include and what happens after you send your enquiry.
How to Request a Free Mould Removal Quote
The easiest way to reach us is the quote form at the top of the page. It asks for the key details we need and lets you describe the problem in your own words. You can also email info@mouldremovalnewcastle.co.uk, which is useful if you have several photographs to send or a longer history to explain.
When you email, put the property postcode near the start of the message and attach the photographs to the email itself. That keeps everything about your enquiry in one place and avoids delays caused by missing details.
Quotes are free, and there is no obligation to go ahead. If you're not sure what you need, send what you have and we'll help you work out the right starting point.
What to Include in Your Enquiry
The more you can tell us at the start, the fewer questions we'll need to come back with. Where you can, include:
- the property postcode and whether it is a house, flat, rented home or business premises
- the rooms affected and where the mould is, such as ceilings, window reveals or behind furniture
- an estimate of how large each patch is
- how long the mould has been there and whether it returned after cleaning or painting
- any leaks, damp patches after rain or problems with extractor fans
- anything you have already tried, such as bleach, mould spray or repainting
Sending Photographs of the Mould
Photographs are one of the most helpful things you can send. Start with a close-up of the growth so the surface underneath is visible, then step back and photograph the full wall or ceiling so we can see where it sits in the room. Pictures of nearby windows, extractor fans, sealant around baths and showers, and any water staining also help us understand the likely cause.
Daylight usually gives the clearest picture. If the mould is behind furniture, move it slightly if it is safe to do so, and photograph the wall behind it as well.
What Happens After You Get in Touch?
Once your enquiry arrives, Mould Removal Newcastle reviews the details and photographs and considers what is likely to be causing the damp. Someone will then come back to you to talk it through and go over the options.
If the Job Can Be Priced From Your Details
For smaller, clearly visible problems, a free quote can often be prepared from your photographs and description. You will see exactly which surfaces are covered, how they will be treated, whether anything needs cutting out and what we think is behind the damp. It's then up to you to go ahead, ask questions about the proposed work or talk about changing the scope.
If an Inspection Is Needed First
Larger or recurring problems, mould in several rooms or signs of a leak usually need an inspection before a reliable price can be given. We will explain why and what it involves before anything is arranged. Our mould surveys and inspections page covers this in more detail, and the mould removal process page sets out every step.
Enquiries From Homeowners and Tenants
Homeowners often contact us after cleaning the same patch several times, or after noticing a musty smell and dark marks spreading behind furniture. Mould around baths and showers is covered by our bathroom mould removal service, while spreading dark patches on bedroom walls usually fall under black mould treatment.
If you rent your home and are worried about mould, you can still contact our mould removal team in Newcastle to understand what the photographs show and what may be behind it. Where the pictures point to condensation, we can talk you through the practical changes covered by our condensation control service, which you may want to raise with your landlord.
Enquiries From Landlords and Letting Agents
Landlords and letting agents can contact us about single properties or several rented homes. It helps to tell us if the property is occupied, how access can be arranged with the tenants and whether mould has been reported before. A tenant's report should be acted on promptly, and the cause investigated before any assumptions are made about how the household lives. You can read more about mould removal for landlords before you get in touch.
Enquiries From Businesses and Commercial Premises
Business owners and property managers are welcome to enquire about any type of commercial building. Let us know the type of business, the areas affected, when the building is in use and any access arrangements. Work is planned around staff and customers. If the mould is linked to a roof leak or plumbing fault in the building, we will explain what needs repairing so your maintenance contractor or landlord can arrange it. More detail is on our commercial mould removal page.
Areas We Cover
Mould Removal Newcastle covers Newcastle upon Tyne, including Gosforth, Jesmond, Heaton, Fenham and Kenton. Wider coverage includes Wallsend, Gateshead, North Shields, South Shields, Sunderland and Cramlington, all listed on our areas we serve page. If your town isn't listed, include your postcode in your enquiry and we'll confirm if we can help.
Looking After the Affected Area Before Treatment
Until the mould has been assessed, it is better to leave it as it is than to cover it up. Fresh paint or wallpaper over a mouldy patch hides the extent of the problem and makes it harder to judge from photographs. Avoid heavy scrubbing of a large area too, because it can release spores into the room. Household cleaning products will not reach growth inside plaster or sealant, so a quick wipe is unlikely to solve anything for long.
In the meantime, opening windows after showers and cooking, running any extractor fans you have and leaving a gap between furniture and outside walls can all help to keep moisture down.
Contact Mould Removal Newcastle for a Free Quote
Send your details through the enquiry form above, or email info@mouldremovalnewcastle.co.uk with your postcode, a description of the problem and a few photographs. Once we've looked at what you've sent, we'll let you know the next step. For more on pricing, see our mould removal cost page.